Return & Refund Policy

Last updated: October 19, 2026

At Velora, we want every customer to feel confident in their purchase. We understand that sometimes things don't work out as expected, which is why we've created a straightforward refund policy.

Returns

For hygiene, product safety, and sustainability reasons, Velora does not accept physical returns for change-of-mind purchases.

Instead of requiring customers to package and ship products back, we offer a partial refund option for qualifying unopened and unused products.

Unopened & Unused Products

If your Velora Fascia Massager is unopened, unused, and in its original condition, you may request a 50% refund of the product purchase price within 30 days of delivery.

As a courtesy, you can keep the product. There is no need to ship it back to us.

This approach helps reduce unnecessary shipping, packaging waste, and the environmental impact of return transportation.

To request a refund, contact us at simplimadecontact@gmail.com within 30 days of receiving your order and confirm that your product remains unopened and unused.

We may request additional information or photographs to verify its condition.

Opened or Used Products

Due to the personal-use nature of our products, we do not offer change-of-mind refunds for items that have been opened or used.

Once a product has been opened or used, it is no longer eligible for our optional 50% partial refund.

This does not affect your rights if your product arrives defective, damaged, incorrect, or otherwise fails to meet applicable consumer protection requirements.

How to Request a Refund

To submit a refund request, please contact:

Email: simplimadecontact@gmail.com

Include your order number, the reason for your request, and whether the product has been opened or used.

Our support team will review your request and let you know whether it qualifies under this policy.

Please do not ship any items back to us. We do not operate a standard physical return program. Where applicable law requires a different remedy or process, we will provide appropriate instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your product arrives damaged, defective, or incorrect, contact us as soon as possible at simplimadecontact@gmail.com

Include your order number, a brief description of the issue, and photographs or a video if available.

We will review the situation and work toward an appropriate resolution, which may include a replacement, refund, or another remedy required by applicable law.

Our standard change-of-mind refund restrictions do not apply to remedies required by law for faulty, damaged, or incorrectly supplied products.

Digital Products

The optional 30-Day Core Transformation Plan is a digital product delivered electronically.

Because digital products cannot be physically returned, purchases of the plan are generally non-refundable once the digital content has been delivered or accessed, except where required by applicable law.

If you experience difficulty receiving or accessing your plan, please contact us so we can help resolve the issue.

Exchanges

We do not offer standard exchanges for change-of-mind purchases.

If your item arrives damaged, defective, or incorrect, please contact our support team so we can review the issue and determine the appropriate resolution.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at simplimadecontact@gmail.com

Cancellation requests can only be accommodated when the order has not yet entered processing or fulfillment, subject to applicable law.

Once an order has been processed or shipped, cancellation may no longer be possible.

Refund Processing

If your refund request is approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

The optional 50% refund applies to the eligible physical product purchase price, excluding separately purchased digital products. Any refund or reimbursement required by applicable law will be handled according to those requirements.

Your Consumer Rights

Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws.

This includes rights relating to defective products, incorrect items, failed delivery, or goods that do not match their description.

Where applicable law requires a refund, replacement, or other remedy, those requirements take precedence over our standard policy.

Contact Us

For refund requests, order cancellations, damaged items, or any questions about your order, please contact:

Velora Customer Support

Email: simplimadecontact@gmail.com